Community
Community is a feed where shoppers post, like and comment. You moderate it.
Status: off by default. Plan: Enterprise only. Turn on the community switch after the setup below.
Before you turn it on#
Apple's rules for apps with user posts require these. Set them before you submit the app to the App Store.
- Contact email: shown under the feed, the composer and each post.
- Terms link: shown when a shopper first posts. Shoppers must accept the terms.
- Report path: shoppers can report a post, a comment or a member. Your team must answer reports in time.
- Blocking: shoppers can block other members.
Mention moderation in your App Review notes.
How posts are filtered#
- Posts with blocked words are held. They are not shown until a person approves them.
- The first post from each new member is held by default. You can change this.
- Links are limited.
- Posts with three distinct reports are held automatically.
Images are not scanned for explicit content. Turn on image posts only after you have a way to review images. Image upload also needs a storage setup.
The moderation queue#
Open Community. The queue shows posts and comments waiting for review. Overdue reports are listed first.
- Approve or reject a held post or comment.
- Resolve a report: dismiss it, remove the content, or ban the member.
- Ban or unban a member. A ban hides all of that member's posts.
Each report has a response time. The default is 24 hours. The app marks late reports as overdue.
Writing moderation actions needs the campaign edit permission. Viewers can see the queue but cannot act on it.
Shopper deletion#
When a shopper deletes their account, their posts and comments are removed. See Customer privacy.