Help centre

This is the help for shop owners and team members who use the app.

Start with Getting started. Then pick a template.

Guides#

• Getting started: install, pick a template, set your brand, publish.
• Templates: the 15 starting designs and what each one adds.
• Plans and billing: Standard and Enterprise, the 14-day trial, and which features need Enterprise.
• Customer privacy: how account deletion and data requests work.
• FAQ: short answers to common questions.
• Support: how to reach us, including for emergencies.

Admin areas#

• Editor: screens, blocks, brand kit, navigation, icon.
• Push and campaigns: send messages, schedules, A/B tests.
• Automations: messages that run on their own.
• Segments: groups of shoppers for messages.
• Analytics: sessions, orders, revenue.
• Integrations: reviews, loyalty, search and other vendors.
• Games: spin wheel, scratch card, mystery box.
• Live shopping: scheduled live shows.
• Community: posts, reports and the moderation queue.
• Quotes and B2B: quote requests from trade buyers.
• Appointments and registries: bookings and gift lists.
• Prescriptions: prescription uploads. Regulated and off by default.
• Exports and BigQuery: download files and send data to other tools.
• AI assistant: shopping help chat and the For You list.
• Team and roles: members, permissions, approvals, audit log.
• Publishing to stores: App Store and Google Play builds and releases.

Developers#

• Developer docs: API keys, custom blocks, the CLI and the MCP server.

Status labels#

Some features are off until you turn them on. Some need setup by the app owner first. Each page says which.

• On by default: works after install.
• Off by default: a switch turns it on after setup.
• Needs setup: needs your own account or keys first.
• Enterprise: needs the Enterprise plan. See Plans and billing.